{"id":10,"date":"2022-08-01T19:56:52","date_gmt":"2022-08-02T02:56:52","guid":{"rendered":"https:\/\/phoenixrpgs.com\/?page_id=10"},"modified":"2022-08-01T20:01:42","modified_gmt":"2022-08-02T03:01:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/phoenixrpgs.com\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Return Policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Any claims for misprinted\/damaged\/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.<\/p>

If you or your customers notice an issue on the products or anything else on the order,\u00a0please submit a problem report<\/a>.<\/p>

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.<\/p>

Wrong Address –<\/strong>\u00a0If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).<\/p>

Unclaimed –<\/strong>\u00a0Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).<\/p>

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won\u2019t be available for reshipping and will be disposed of.<\/span><\/p>

Returned by Customer –<\/strong>\u00a0It is best to advise your end customers to contact you before returning any products.\u00a0Except for Customers residing in Brazil,\u00a0we do not refund orders for buyer\u2019s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.\u00a0Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.<\/p>

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.<\/p>

For more info on returns,\u00a0please read our\u00a0FAQs<\/a><\/strong>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Return Policy Any claims for misprinted\/damaged\/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/phoenixrpgs.com\/wp-json\/wp\/v2\/pages\/10"}],"collection":[{"href":"https:\/\/phoenixrpgs.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phoenixrpgs.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phoenixrpgs.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phoenixrpgs.com\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":0,"href":"https:\/\/phoenixrpgs.com\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"wp:attachment":[{"href":"https:\/\/phoenixrpgs.com\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}